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Sr. IT Performance Manager

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Tempe, AZ

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Job Title:Sr. IT Performance ManagerJob Location: Tempe, AZAt DHL Global Forwarding, PEOPLE matter.The Senior IT Performance Manager role is responsible for managing IT performance (Financial, Project Delivery, and Service Delivery). The individual will be responsible to ensure DGF maximizes ROI on IT spend by effectively managing cost and leading various cost optimization efforts in conjunction with various service towers. The individual will maintain oversight and reporting on the IT Run budget and will establish measures to track and manage financial performance. The individual will manage oversight of the IT project portfolio as well as Service Delivery performance dashboard. The role will also manage and mentor IT resources, provide governance of IT support teams, processes, policies and standards for IT Run Operations.If you are ready for a challenging role in performance management, then you might be ready for our Senior IT Performance Manager role based in our Tempe, AZ facility.  Key Responsibilities:Manage IT performance (Financial, Projects and Service Delivery)Effectively manage IT cost, quality and performance. Manage vendors, contracts and related billing.Monitor processes, measures and KPI’s to track and manage IT Performance.Manage IT Run budget in conjunction with the regional finance team.Produce monthly forecasts and drive compliance with financial targets, goals, guidelines and objectives. Manage project/portfolio governance and reporting processes.Develop and manage IT business score cards and dashboards.Coordinate and monthly reviews reporting on performance of finances, programs/ projects and service deliveryProvide oversight, vetting and approval for IT commodity spendOrganize, orchestrate and report on cost optimization initiatives working closely with various delivery teamsParticipate in development and delivery of IT strategy, including transformation, lifecycle management in conjunction with other business units and corporate IT.Close coordination with corporate finance and procurement, support negotiation and administration of vendor contracts and service agreements.Create regular executive level presentations and written communications with the IT organization’s executives, cluster heads, department heads, and end users regarding pertinent IT activities.Management of multiple teams in a matrix environment including mentoring, workload, reporting, issues, etc.Skills / Requirements:Bachelor’s degree in the field of IT, Finance or Business Administration. 6 years’ experience managing IT Performance (cost management, project delivery, service delivery).Proven experience in managing IT budgets, financial performance and driving cost optimization programs.Exceptional data analysis and executive reporting experience.Experience in managing projects and establishing prioritization, governance and reporting processes.Experience with developing and managing Operational Reviews and Performance dashboards.Experience with managing 3rd party vendors, sourcing, negotiations and contracts.Experience in managing cross functional teams and working effectively in a matrix organization. Experience in strategic planning and execution. Experience in multitasking and managing multiple deliverables simultaneously. Excellent interpersonal, communication and negotiation skills. Strong leadership and communication skills.Exceptionally self-motivated and directed.WHY JOIN our DHL team?At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.In addition, DHL offers the following:·Paid time off: Holiday, Float Holiday, Vacation, and Sick·Medical, Prescription, Dental, and Vision plans·401K plan with a match·Employee Discount plan·Tuition Assistance PlanAs the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:·The largest global network with more than ~30,000 passionate employees·The most efficient processes and fastest response times·The best solutions and best customer serviceOur Vision: The Logistics Company for the WorldOur Mission: Excellence. Simply Delivered.Our Purpose: We connect people, improving their lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityAbout DHL Global Forwarding (DGF):DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at ****Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.Work Authorization:DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

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