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Job Details

Planner Senior Forecaster

Company name
Best Buy

Richfield, MN

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Best Buy

Are you looking for an opportunity to play a role in the forecasting process to ensure key deliverables are achieved? We are looking for an extremely driven, focused and statistically centered and numbers driven individual to join our Enterprise Customer Care team as a Planner Senior Forecaster. This person will be working collaboratively with the cross-departmental partners in delivering accurate forecasting and key deliverables to help drive the business that is critical in Best Buys roadmap to growth.

At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you'll find it easy to be your best when you work with us. We provide an exciting work environment with a community of technology learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. We believe the success of our company depends on the passion of employees for learning, technology and people.

What is a Planner Senior Forecaster responsible for?

The Planner Senior Forecaster is directly responsible for building and analyzing statistical models to develop an accurate long-range plan. This Planner Senior Forecast will help grow the business and deliver new value propositions related to Enterprise Customer Care (ECC), Services and Sales. This person is responsible for developing and managing capacity plans to ensure a positive customer experience and improved business results.

Areas of ownership and impact:

Forecasting/Statistical Analysis

Build and analyze statistical models to develop an accurate long-range plan.

Identify risks built into forecasting models driven by volume and/or productivity metrics and generate risk assessments for the leadership team.

Research and analyze diversified data to draw valid conclusions.

Process/Operational Improvement

Work with managers in the identification, prioritization, planning development, coordination support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings.

Evaluate and implement new methods and techniques for operational improvement.

Analyze data using internal tools and other company software and prepare recommendations and reports to drive high-impact process improvement efforts.


Consistently exercise independent judgment and discretion in matters of significance.

Lead the facilitation of meetings with senior leadership to guide and influence business decisions.

The impact you will have:

High degree of influence in all directions of the organization.

Drive accurate data to partners to grow the business.

Provide an experience that enhances our culture, mission and values.

Why consider this opportunity?

Take your career to the next level.

Work with a team of dedicated, passionate, fun individuals and the industries best in the consumer electronics space.

Highly visible role that allows you to influence decisions that make an impact throughout the enterprise.

What is required for this role?

We are looking for a Planner Senior Forecaster that will be an exceptional detail and data expert with a strong backbone and a respectful and courteous style that is consistent and lives the values of the Best Buy brand. We are looking for someone who results oriented with an emphasis on good time management skills to deliver on-time and accurate analysis.

The ideal candidate will roll up his/her sleeves to do the work and be a part of a team to achieve success in the execution on the strategy. The most successful candidate will be someone who has an entrepreneurial spirit, is forward-thinking, progressive, understands the retail world and has a past track record of significant accomplishments and implementing forecasting and data generated solutions.

In addition to having experience in the responsibilities above, the ideal candidate will have the following qualifications:


3 years experience utilizing and implementing forecasting methodologies and workforce planning software/applications.

3 years experience utilizing and implementing forecasting methodologies for call centers with large number of multi-skill and multi-channel complexity.

Experience working with WFM software. (Aspect, NICE, Verint, etc.).

Previous experience working with Avaya CMS.


Degree in Mathematics, Finance or Statistics.

5 years experience scheduling, forecasting or capacity planning to include utilization of workforce management tools & data analysis, telecommunication tools, contact routing and workload delivery systems.

Previous experience creating and maintaining complex databases, importing and exporting between applications.

Company info

Best Buy
Website :

Company Profile
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise:

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