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Customer Service Center Supervisor

Company name
Cargill, Incorporated.

Lenexa, KS

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Customer Service Center Supervisor-LEN00030Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Description Position Purpose & Summary: The Customer Service Center is responsible for administering grain settlement transactions for Cargill facilities throughout the United States. Additional responsivities include internal and external customer service, control\/compliance monitoring and reporting. This includes both federal and states\u2019 laws and regulations. The Customer Service Center Leader is responsible for managing a team who function within and support the Customer Service Center inclusive of accounting, customer service and grain settlement activities. Candidates should have prior experience in leading and providing direction to customer service and\/or finance teams. This position will require strategic and advisory decision making processes for internal and external processes impacting our teams and customers. Daily areas of focus to include cross functional team leadership, direct internal and external customer interaction, relationship building and partnerships with internal stakeholders.This role will be expected to perform reoccurring performance management reviews with the individuals on their team to ensure consistent performance. This role will assist with training\/developing of the team, assist in implementation workforce and process efficiencies, internal controls and continued enforcement of finance metrics as outlined in the Control Task List and Internal Audit reports.\u00a0This position will work closely with the Senior Customer Service Center Supervisor and Customer Service Center Team Leads to identify and implement opportunities to provide excellent customer service and increased productivity and efficiency.\u00a0This role requires the ability to focus on the financial functions of the settlement and supporting accounting processes Principal Accountabilities: 50% - Lead and provide direction to 12-18 Customer Operations Representatives (CORs), including people selection, training, development, technical direction, coaching and retention. Update and maintain training materials for this team. Ensure workforce management process is in place to level-set workload within Customer Operations Center. Work proactively to have an engaged team.25% - Develop, monitor and report performance standards on Customer Service Center settlement statistics, service levels and customer satisfaction.15% - Collaborate closely with the finance, sales and merchandising functions to ensure settlement processes are aligned, efficient and effective to best serve our customers. Work closely with the Sr. Customer Service Center Leader and US Customer Service Leader to actively participate in the planning and execution of the BU strategy and business plans10% - Work closely with the Regional Finance Leaders and Accounting Managers to ensure that appropriate controls are in place and monitored for settlement activities. Qualifications Required Qualifications: \u2022Bachelors Degree with a minimum of four years professional experience in finance, customer operations or related roles\u2022Minimum of two years in supervisory experience\u2022Demonstrated principled leadership and sound business ethics as outlined in Cargill\u2019s Leadership Model and Guiding Principles\u2022Demonstrated ability to communicate effectively with internal\/external customers\u2022Proven influencing and conflict management skills\u2022Demonstrated experience in financial budgeting, planning and fiduciary responsibility with proven commitment to internal control\u2022Demonstrated strong organizational and prioritization skills\u00a0\u2022Proven ability to deal effectively with change\u2022Demonstrated ability to work in a fast-paced environment\u2022Proven strong decision making and strong problem solving skills\u2022Demonstrated ability to improve work processes\u00a0\u2022Demonstrated commitment to safety\u2022Demonstrated proficiency in MS Office, Word, Excel, Powerpoint & Outlook Preferred Qualifications: \u2022Six or more years of customer operations supervisory or operations center experience\u00a0\u2022Experience in leading significant and complex change, creating or transforming work processes and\/or teams\u00a0\u2022Knowledge of key I\/T systems (Lynx, Agris, JDE)\u2022Finance\/budget experience.\u2022Experience and understanding of core business processes of the grain origination\/ag producer services business\u2022Understanding of complex derivatives\/Cargill Risk Management products and impacts on grain contracts and settlements.Equal Opportunity Employer, including Disability\/Vet. Job Finance\/Accounting Job Type Standard Shift Day Job

Company info

Cargill, Incorporated.
Website :

Company Profile
Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services. Founded in 1865, our privately held company employs 142,000 people in 65 countries.

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