Westin Hotels & Resorts
Position Type ManagementStart Your Journey With Us At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests\u2019 well-being, and we\u2019re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you\u2019re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. JOB SUMMARY Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.CANDIDATE PROFILE Education and Experience\u2022 High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.OR\u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Event Planning Operations\u2022 Assigns all events turned over to Event Planning team.\u2022 Oversees for turned opportunities\u2019 function space and group room blocks.\u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.\u2022 Leads execution of activities to support the Event Management strategy.\u2022 Works with direct reports to review scheduled events and troubleshoot potential challenges\/conflicts.\u2022 Leads discussions to review event complexity and proactively avoid service challenges and failures.\u2022 Ensures the property is apprised of all groups that will impact property operations.\u2022 Manages customer budgets to maximize revenue and meet customer needs.\u2022 Maintains inventories to maximize customer satisfaction and revenue opportunities.\u2022 Works with highly complex or high profile groups when financial impact will be significant.Leading Event Planning Team\u2022 Leads the catering menu development process.\u2022 Champions all standards, policies and procedures for the Event Planning team.\u2022 Leads Event Management meetings.Providing and Ensuring Exceptional Customer Service\u2022 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.\u2022 Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.\u2022 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.\u2022 Interacts with guests to obtain feedback on product quality and service levels.\u2022 Responds to and handles guest problems and complaints.\u2022 Strives to improve service performance.\u2022 Empowers employees to provide excellent customer service.Managing the Sales and Marketing Strategy\u2022 Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.\u2022 Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.Conducting Human Resources Activities\u2022 Establishes customer service guidelines so employees understand expectations and parameters.\u2022 Ensures employees receive on-going training to understand guest expectations.\u2022 Observes service behaviors of employees and provides feedback to individuals and or managers.\u2022 Reviews staffing levels to ensure that guest service and planning needs are met. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Westin Hotels & Resorts
Website : http://www.westin-hotelsathome.com/