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Director Inflight Product Planning and Development

Rochelle, TX

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Location: AA Headquarters 2 (DFW-HDQ2)
Additional Locations: None
Requisition ID: 21042


Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? Youve come to the right place.

You dont have to be an airline aficionado to join **MEMBERS ONLY**SIGN UP NOW***.. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, **MEMBERS ONLY**SIGN UP NOW***. is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? Were glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, were building on almost a century of innovation and firsts in our industry - and we plan to continue that tradition of excellence.

About The Job

Department overview:

Create a world class onboard Food & Beverage organization that delivers an innovative industry leading product that meets or exceeds our customers expectations and provides consistent and reliable service to our front line team members.

Job Description:

The Director provides overall strategic direction in the development of and planning for all onboard products, on all flights, in all classes of service, leading to the achievement of our internal catering vision for the future.

* Provide leadership in the enhancement and refining of our onboard MarketPlace retail program, focusing on increased incremental revenue and supply chain efficiency, while minimizing risk.
* Primary liaison for the InFlight Division with all other functional areas, for all issues related to new onboard products and initiatives. Key relationships will include: Inflight Operations, Marketing, Purchasing, Airport Customer Service, and Express Operations.
* Provide strategic leadership in the execution of large-scale initiatives, from initial planning, financial analysis and justification, communication, and implementation, to product evaluation and ongoing analysis.
* Create and maintain an environment focused on continuous quality improvement; seek out new business processes and models ensuring long term sustainable high performance.
* Play a critical role in the transformation of the organization as it relates to catering reliability, financial performance, and overall customer satisfaction.


Minimum Qualifications- Education & Prior Job Experience
* Undergraduate degree in relevant field or equivalent experience/training
* At least 7 years work experience developing new, innovative consumer-focused products and services
* Demonstrated cross-functional leadership and relationship-building skills
* High level of business acumen; extensive industry knowledge, including an understanding of industry trends, and the competitive environment
* Demonstrated ability to develop, implement, and manage large-scale product and service initiatives and projects in an efficient, cost effective manner.
* Highly developed ability to manage budgets and the budgeting process, using company resources efficiently and effectively
* Demonstrated extensive experience managing vendor relationships, including contract negotiations and administration
* Excellent verbal and written communication skills with the ability to effectively interact with employees at all levels within the organization
* Extensive experience in developing and delivering professional presentations
* Proficient with Microsoft Office software

Qualifications (Cont.)

Preferred Qualifications- Education & Prior Job Experience
* MBA or other related advanced degree, or equivalent job experience is a plus

Language & Communication Skills
* Excellent communications skills, written, verbal and presentation

Additional Locations: None
Requisition ID: 21042

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Developer, Manager, Supply, Supply Chain, MBA, Technology, Management, Operations

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